None can deny the impact the internet has had in this current age of information. The internet has played a key role in shaping and changing every aspect of life and how we as humans operate and function throughout our daily lives. One aspect where the impact of the internet is clearly highlighted is shopping. Where at one point shopping meant leaving your house to the closest store and buying whatever you need. More often than not you are faced with the possibility of not finding what you need due to the product being out of stock leaving you with the option of either spending more effort looking for the product or find another product that can fit your requirements; neither of which are a feasible and quintessential alternative. Now with online e commerce sites, one can rest in the peace of his or her house and browse the catalogues of hundreds of companies and look for the required item with half the hassle with the option of having it delivered right to your door step.
While the business proposal seems like a stroll in the walk, it involves a great deal of work than it appears on paper and multiple procedure and hurdles have to be faced. The main disadvantage that e commerce sites face compared to traditional conventional stores is that an interested customer can not actually touch and feel the product prior to buying it. This means that many interested buyers are likely to want to call the company inquire more information about a particular item. At this point, the need for a good customer service is critical for success. You as the entrepreneur should have the capacity to come up with proper customer service solutions to ensure that the process moves along smoothly.
One option is to outsource this job to a couple of BPO companies in Dubai or you can hire a fully fledged and trained customer service that are competent enough to handle the constant stream of questions and doubts.
Another factor that played a key role in helping make e commerce sites popular now is that e commerce sites are accessible at all times while the same cannot be said about retail stores which are usually closed during weekends and public holidays. E commerce sites are not restricted by such restrictions and are open throughout the day and week making it perfect for those who do not have the free time to visit a retail store during working hours due to other commitments and look for such a degree of flexibility.